Scott brings more than 20 years of product, engineering, and SaaS expertise to his role as a partner on Norwest’s enterprise team. He focuses on early- to late-stage investment opportunities in enterprise SaaS with a focus on companies building business applications taking advantage of human-assisted AI, advanced behavioral analytics, client-agnostic platforms and industry-specific solutions. He currently serves on the boards of Bluecore, Leanplum, MindTickle, Qualified, Singular, and Socrates AI.
Scott most recently served as Senior Vice President of Product Management for Salesforce Service Cloud, the industry’s #1 enterprise customer service platform. Service Cloud delivers over $3 billion in annual revenue with over 100,000 customers and continues to grow at 28% per year. While at Salesforce, he also served as Head of Engineering, Product, UX, and Documentation for Desk.com.
Before joining Salesforce, Scott cut his entrepreneurial teeth building multiple consumer and enterprise software companies including a multi-brand e-commerce service with an integrated multi-channel customer service platform, an enterprise privacy middleware platform and consumer metasearch engine. Scott has served as an advisor and angel investor to several start-ups and is a frequent speaker at industry conferences.
Scott holds seven United States patents.
Scott earned a bachelor of science from the University of Michigan’s School of Electrical Engineering and Computer Science.